FAQS

G2X Supports the majority of conventional electric guitars including baritone scale.

You can measure the width and height of your guitar and check the maximum dimensions below:

H: 41.3'' X W: 14.2'' X Thickness: 2.8''

H: 105cm X W: 36cm X Thickness: 7cm

Please use our guitar fitment calculator on the product page

You can find full tech specs in the product page submenu below the buy now button

GTX Supports the majority of conventional electric guitars including baritone scale.

You can measure the width and height of your guitar and check the maximum dimensions below:

H: 41.3'' X W: 14.2'' X Thickness: 2.8''

H: 105cm X W: 36cm X Thickness: 7cm

Please use our guitar fitment calculator on the product page

You can find full tech specs in the product page submenu below the buy now button

AGX Supports the majority of Acoustic Guitars up to Dreadnought size, as well conventional electric guitars including baritone scale.

You can measure the width and height of your guitar and check the maximum dimensions below:

H: 41.3'' X Thickness: 4.93'' X W: 16.14''

H: 105cm X Thickness: 12.5cm X W: 41cm

Please use our guitar fitment calculator on the product page

You can find full tech specs in the product page submenu below the buy now button

BGXL Supports the majority of conventional bass and electric guitars

You can measure the width and height of your guitar and check the dimensions below:

H: 48.8'' X W: 14.6'' X Thickness: 2.8''

H: 124cm X W: 37cm X Thickness: 7cm

Please use our guitar fitment calculator on the product page

You can find full tech specs in the product page submenu below the buy now button

VXP Supports the majority of conventional electric and bass guitars as well as extreme sizes such as Gibson Flying V, Explorer, ES 355 and many other unorthodox sized guitars

You can measure the width and height of your guitar and check the maximum dimensions below:

H: 47.2'' X D: 18.11'' X Thickness:2.8''

H: 120cm X W: 46cm X Thickness: 7cm

Please use our guitar fitment calculator on the product page

You can find full tech specs in the product page submenu below the buy now button

DRM Supports the majority of conventional drum equipment.

You can measure up your equipment and check the maximum dimensions below:

Snare Compartment Dimensions:

15.75" X 15.75" X 7.29"

40cm X 40cm X 18.5cm

Maximum Cymbal Compartment Dimensions:

Cymbals up to 22" are supported and the compartment with C40K can support up to 7-9 cymbals depending on the sizes of the cymbals and their ability to pack down tightly

Pedal Compartment:

H: 11.61" X W: 22.83" X D: 7.20"

H: 29.5cm X W: 58cm X D: 18.3cm

Maximum Pedal Dimensions:

Our Pedal Space supports all double bass pedal sizes up to long board dimensions.

Accessory Cavity Over Cymbals Dimensions:

H: 15.74" X W: 6.3" X D: 7.2"

H: 40cm X W: 16cm X D: 18.3cm

Accessory Cavity Beside Snare Dimensions:

H: 3.94" X W: 22.83" X D: 5.4"cm

H: 10cm X W: 58cm X D: 13.7cm

You can order replacement parts for all our Vaults by going to our parts page

Currently we have spare stock of TSA locks, Hinomoto Wheels, Straps, Corner Rivets and Handles which we can arrange to have shipped to you at low rates.

Your order is shipped within 1-2 business days from the date your order is confirmed. You will be automatically sent tracking information once the item is picked up from our warehouse.

Shipping times may vary dependent on location, we estimate 2-5 business from pickup for Australian orders and 5-10 business days to New Zealand.

We include shipping to Australian Metro Areas. If you are in a Rural Australia or New Zealand, we will need to provide a personalised quote for your location as shipping costs vary greatly.

Please get in touch with us prior to your purchase to be provided with your quote, alternatively you will be contact ASAP after checkout to provide you with any additional fees that may be required.

Our shipping rates are calculated to Metropolitan Australian Cities based on product dimensions and weight. Unfortunately regional & international shipping fluctuates at an extreme rate and if you are not in an Australian Metro Area, additional shipping fees may be required to get your product to you.

If this applies to your order we will be in contact ASAP after checkout. This may result in a partial shipping cost after checkout or orders being refunded and cancelled due to our usual courier services being unable to service certain rural areas.

We apologise in advance if this affects you. Please feel free to contact us prior to checkout and we would be happy to arrange you a personalised shipping quotation.

Reach out! Visit our contact page for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

Warranty Claims

Quantum Industries offers a 1 year limited warranty in line with most luggage and case companies

Any warranty placed on our products is valid against defects in material and workmanship for the period of the warranty that disable the product's ability to do its job.

Allowing for reasonable wear and tear, should any fault or defect become apparent during the warranty period, Quantum Industries will endeavour to assist for self repair with parts or replace your Hard Case in the unusual circumstance that it is unable to be repaired.

Quantum Industries are unable to take responsibility for damage that may arise due normal wear and tear, misuse, abuse or mishandling including handling by third parties from purchase.

Due to the nature of our main products which classify as a luggage, in general 99% of defects should be detected on delivery of your product and rarely a warranty claim can be made after first use. This will be at our fair discretion. (Headphones, other luggages and thing such as tyres and many other travel based products have similar limited warranties due to the nature of their usage)

AIRLINE DAMAGE & THE ELEMENT OF BAD LUCK

Airline baggage handling has been the most common cause of damage to our hard cases. Quantum Industries Australia are not responsible for any damage that occurs whilst the hard case is in transit, because as we do aim to design cases that can take the gruelling nature of tours and heavy abuse, no item in this World is indestructible, nor do we know how aggressively luggage handlers have been, what random scenario your hard case has been through or who has tried to intentionally break your product once its out of sight.
There is always a risk of damage when using such a product. Whether the first transit, or the one hundredth, there is always an element of luck using travel gear.

Over the last few years we have adapted most elements of our cases to be replaceable and easy for you to fix and swap parts out or to patch up with a little DIY skill, and we are constantly tweaking our products to make them as resistant to abuse as possible.

We do all we can to support customers to keep their cases in good working order and most importantly keeping your equipment safe in transit. We reserve the right to support you with support at a small cost of parts and shipping and support the community the best we can with the best service we can offer as a business finding the balance between service and profitability.

Our product warranty does not affect your statutory rights.

Please note that warranty claims can take up to 14 business days to complete upon receipt of all warranty information requested.

FOR ALL WARRANTY CLAIMS PLEASE CONTACTinfo@seismicdistribution.com.au

Please note that Quantum Industries Australia is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.

QUANTUM PROMISE OF SUPPORT

Irrespective of the nature of road case warranties, the risk involved with our products and the potential for damage, for everything we have said above this does not mean that we do not support our customers if they have issues with their cases.

More often than not we aspire to assist customers to replace or repair their case parts if they do have issue.

80% of our case components can be replaced or repaired with only a few exceptions and a couple of critical elements that, if damaged, can render the product a write off. Even in the worst case scenario of a case being completely written off, we do aim to help customers to replace damaged cases in any fair way we can and we do aim to have a very happy community built upon our efforts to make a great company offering great products all of us and the community love.

Quantum Industries Australia offers a 14 day return policy from receipt of your goods. For customers wanting to return their product they must contact us at info@seismicdistribution.com.au within 14 days of receipt of the product.

Return shipping is done at the buyer's expense.

On receipt of goods in resale-able condition we will issue the refund.

If the product is returned and is deemed to not be in new condition Quantum Industries reserves the right to reject the return or alternatively offer partial refund for any product that is not in full resale-able condition